{"id":490,"date":"2025-06-17T18:56:36","date_gmt":"2025-06-17T17:56:36","guid":{"rendered":"https:\/\/www.simonascakecity.com\/?page_id=490"},"modified":"2025-06-22T21:35:54","modified_gmt":"2025-06-22T20:35:54","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.simonascakecity.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n
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01. How does delivery and personal pickup work?<\/h3>\n\n\n\n

Let us know the date you would like the cake delivered and we will deliver it to you on time and in 100% condition. We currently deliver twice a week on Tuesdays and Thursdays so please remember this when ordering. For now, personal pickup is not possible.<\/p>\n\n\n\n

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02. How do you deliver your products?<\/h3>\n\n\n\n

We deliver only FRESH (not frozen) cakes and cheesecakes with own Vans. We do not deliver by courier services yet. Planning to deliver by courier services a.s.a.p. No delivery services on weekends and public holidays.<\/p>\n\n\n\n

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03. How much does delivery cost?<\/h3>\n\n\n\n

Free delivery for orders over \u00a380.00 incl. VAT. Standard delivery costs \u00a35.00 plus VAT<\/p>\n\n\n\n

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04. Where do you deliver?<\/h3>\n\n\n\n

We deliver to most areas of United Kingdom. Delivery to other locations is possible by agreement, but an additional delivery fee may be charged. If you require delivery, we can discuss the options with you via email hello@simonascakecity.com<\/a> or simply call the following phone numbers: <\/p>\n<\/div>\n<\/div>\n\n\n\n

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05. How long does it take to prepare a cake or cheesecake?<\/h3>\n\n\n\n

Cake or Cheesecake production usually takes 48 hours from the placed order. Exceptions are weekends and national holidays, when production is not in operation.<\/p>\n\n\n\n

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06. Can I change or cancel my order after placing it?<\/h3>\n\n\n\n

You can change or cancel your order within 2 hours of placing the order. You must make these changes by email or you can call us, as it is not yet possible to cancel an order online.<\/p>\n\n\n\n

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07. Are your products also suitable for food establishments?<\/h3>\n\n\n\n

Our products are suitable for any food establishment, please contact our team at hello@simonascakecity.com and we will arrange a personal meeting and delivery of free samples, support for your cafe, bistro, restaurant or any type of food establishment.<\/p>\n\n\n\n

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08. How does the custom cake order work?<\/h3>\n\n\n\n

If you wish to order a custom-made cake, following your requirements, please call 07494 089 841, or send an email to hello@simonascakecity.com with your ideas, topics or comments. We would be more than happy to contact you regarding the production of the cake. Until then, you can be inspired by already made custom cakes in the INSPIRATION section.<\/p>\n\n\n\n

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01. How does delivery and personal pickup work? Let us know the date you would like the cake delivered and we will deliver it to you on time and in 100% condition. We currently deliver twice a week on Tuesdays and Thursdays so please remember this when ordering. For now, personal pickup is not possible. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-490","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.simonascakecity.com\/index.php\/wp-json\/wp\/v2\/pages\/490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simonascakecity.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.simonascakecity.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.simonascakecity.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simonascakecity.com\/index.php\/wp-json\/wp\/v2\/comments?post=490"}],"version-history":[{"count":12,"href":"https:\/\/www.simonascakecity.com\/index.php\/wp-json\/wp\/v2\/pages\/490\/revisions"}],"predecessor-version":[{"id":564,"href":"https:\/\/www.simonascakecity.com\/index.php\/wp-json\/wp\/v2\/pages\/490\/revisions\/564"}],"wp:attachment":[{"href":"https:\/\/www.simonascakecity.com\/index.php\/wp-json\/wp\/v2\/media?parent=490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}